Privacy Policy

01. Who this policy covers

This policy explains how Solid Sri Lanka handles personal information when you browse solidsrilanka.com, request a quotation, use a calculator, buy an air conditioner, arrange work, or contact our team. It also covers information submitted by service providers and staff through the website.

For privacy enquiries, contact info@solidsrilanka.com. Our service base is Biyagama, Sri Lanka.

02. Information we collect

• Enquiries and orders: your name, telephone or WhatsApp number, email if supplied, installation or delivery location, selected products, payment preference, invoice details and messages.
• BTU calculations: customer name, WhatsApp number, location, room measurements, sunlight, roof, occupants, equipment and the calculated result. Staff-created calculations also identify the staff member.
• Service and warranty records: invoices, installation details, appointments, technician assignments, maintenance history and supporting photographs or videos you provide.
• Provider applications and feedback: business or personal contact details, working areas, qualifications and material submitted for listing or review. If identity documents are requested for verification, they are handled as private verification material rather than public profile content.
• Technical information: information needed to operate and protect the service, such as request times, browser information, IP-related security data and authentication identifiers for restricted areas.

Provide only information relevant to your request. Do not submit card security codes, passwords, unrelated identity documents, or other people's private information through enquiry forms or public reviews.

03. Why we use this information

We use information to answer enquiries, prepare and follow up quotations, assess room requirements, arrange delivery and installation, administer payments and invoices, coordinate maintenance and warranties, manage listings and staff permissions, prevent misuse and maintain business records.

Submitting the BTU form saves the customer details and calculation so authorised staff can view it in Solid Books. Both customer and staff calculations are retained as enquiries; taking or sharing a screenshot is optional. Follow-up about your request is separate from promotional marketing. You can ask us to stop promotional contact.

04. Who may receive it

Relevant information may be shared with authorised Solid staff; assigned installers, service technicians or transport providers; applicable manufacturers or warranty partners; professional advisers; and service providers supporting our hosting, business email, accounting records, maps, authentication and communications. We disclose information where required by applicable law or to address fraud or a dispute.

We aim to share only what is needed for the task. We do not sell customer contact lists. A service provider receives customer details only where needed for an enquiry or work arrangement, rather than receiving unrestricted access to our customer database.

05. Payments and third-party services

When online card checkout is made available, card details are entered into the payment provider's secure checkout. Solid's enquiry and quotation forms do not request or store a full card number or card security code. We may retain an order reference, payment status, amount and transaction reference for reconciliation and refunds.

Opening WhatsApp, Google Maps, an external review page, a payment page, or a sign-in service takes you to a third party with its own privacy terms. Restricted staff areas currently use ChatGPT authentication. Relevant third-party services may process information outside Sri Lanka.

06. Cookies, browser storage and shared links

Cookies, browser storage or similar mechanisms may be used where needed for authentication, preferences and website operation. Your browser can restrict or clear them, although restricted areas may then stop working. External services you choose to open may use their own cookies.

Anyone you send a quotation, report link or screenshot to may see the details it contains. Share it only with intended recipients. The customer service lookup uses the invoice telephone number and shows a limited service schedule to someone who knows that number; customer names, addresses and internal comments are not intended for that lookup.

07. Retention and protection

We keep enquiry information for as long as reasonably needed to handle and follow up the enquiry, and retain completed sales, accounting, service and warranty records for applicable business, tax, legal and dispute needs. Expiry of a shared report link does not necessarily delete the underlying business record.

We use restricted staff permissions and technical safeguards appropriate to the information held. No internet system can guarantee absolute security. Please tell us promptly if you believe a link, account or document has been exposed.

08. Your choices and requests

Email us to request access to information you supplied, correct inaccurate details, ask about retention, withdraw consent where processing relies on it, or request deletion or a limit on further contact. We may need to verify your identity and may retain information needed for an existing contract, warranty, accounting obligation or legal claim. We will explain any limit on fulfilling a request.

Any statutory rights and remedies apply to the extent provided by Sri Lankan law in force at the relevant time. Website services are intended for adults; a parent or guardian should contact us if a child has submitted personal information.

09. Changes and contact

We may update this policy when our services or practices change. The date above identifies this version. Material changes will be communicated where appropriate.

Email: info@solidsrilanka.com
General enquiries: 0750250450
Service and breakdown: 0750950450