Terms & Conditions

01. Scope and business contact

These terms govern use of solidsrilanka.com and purchases or services agreed with Solid Sri Lanka, a Sri Lankan sole-proprietorship business trading as Solid Sri Lanka. The selling business identified on your confirmed quotation, invoice or order is responsible for that transaction. Contact info@solidsrilanka.com or 0750250450. Our service base is Biyagama, Sri Lanka; collection, delivery and visit details are confirmed with your order.

Read these terms with the selected package, written quotation, invoice, warranty conditions, Returns & Refund Policy and Privacy Policy. A separately agreed written condition applies to its specific transaction, but no term excludes a mandatory legal right. Later website changes do not retrospectively reduce rights under a confirmed purchase.

02. Products, quotations and order acceptance

Product information and availability may change. Images are illustrative unless specifically identified as the exact unit. Confirm the model, inverter or non-inverter type, capacity, quantity, warranty provider and purchasing option before paying.

A website quotation, calculator output or enquiry is not by itself a confirmed order, stock reservation or installation booking. We confirm availability, agreed specifications, total price, delivery arrangements and payment requirements before accepting an order. If an error is discovered, we will explain it and seek your agreement to a correction; you may decline the revised offer and receive any refund due.

03. Pricing, taxes and payment

Prices are in Sri Lankan rupees unless clearly stated otherwise. Tax inclusion or exclusion is shown on the relevant offer or document. Cash & Carry, Standard, credit-card and supply-only quantity-tier prices are different purchasing options; the conditions for the selected option apply. A cash price is not automatically available for a card payment.

Our standard requirement is full settlement on delivery or before installation, whichever is earlier, unless we agree a different schedule in writing. Additional materials and transport must be agreed and paid as specified before work starts. An advance is credited towards the agreed order. Use only payment instructions confirmed by Solid.

Where an online gateway is enabled, payment is confirmed only after verification by the provider. Opening a payment link, selecting a payment method, submitting a quotation or seeing a return page is not proof of cleared funds. Instalments depend on the eligible bank, card, amount and plan; interest or other charges, if applicable, must be checked before authorisation.

04. Delivery and collection

Delivery coverage, charges, expected dates and installation dates are confirmed for each order. Distance calculations start from the stated origin, normally Biyagama, and require confirmation where routing or entered details are approximate. Delivery dates are estimates unless expressly agreed as fixed.

Eligible with-installation offers may include delivery within the first 20 km; check the selected package. Longer distances, multiple units, difficult access and supply-only transport may have separate charges. Supply-only orders do not automatically include installation or free delivery. Inspect items on receipt and tell us promptly about damage or shortages.

05. Standard installation and site readiness

Standard installation includes up to three metres of piping where the selected package expressly includes installation. Extra piping, casing or trunking, electrical work, plumbing, masonry, special brackets, scaffolding, lifting and difficult-access work are excluded unless specifically included in writing. Supply-only accessories and outdoor bracket inclusion must be checked on the offer.

Provide accurate room dimensions, ceiling height, sun exposure, occupancy, equipment heat, floor level, electrical readiness, outdoor-unit position and access details. Tell us about upper floors, restricted access and safety constraints before the visit. Extra work is quoted or agreed before proceeding. Unsafe or inaccessible work may require a revised plan or date.

06. Warranty and maintenance

Your invoice, selected package and warranty document identify the actual period and scope. Do not assume every product carries the same cover. Our usual with-installation packages distinguish three and six free services: the three-service package generally carries one-year unit and five-year compressor cover; the six-service inverter package generally carries two-year unit and ten-year compressor cover, while the six-service non-inverter package generally carries one-year unit and five-year compressor cover. Confirm the specific written offer.

Supply-only limited warranty does not include an installation warranty or automatic free services. Manufacturing-defect cover, exclusions and any labour, transport or parts charges are governed by the applicable written warranty and mandatory law. Longer compressor cover does not mean comprehensive cover of all costs for that entire period.

Keep invoices, warranty documents and service records. Follow operating and maintenance instructions and contact Solid or the stated authorised warranty provider for claims. Damage caused by misuse, unsuitable power supply, unauthorised alteration or neglected maintenance is assessed according to the cause and written cover; these conditions do not remove statutory remedies.

07. Free services and appointments

The invoice states whether zero, three, six or another number of services is included and the applicable period. Supply-only purchases have no automatic free-service entitlement. Arrange appointments with the service team; a planned date shown online is not a confirmed appointment or proof a visit was completed.

Please provide access and respond to scheduling requests. Repeated customer postponements may affect the service entitlement under the package's disclosed conditions; we will explain the position. Breakdown repairs and additional full services are separate unless included in writing.

08. Calculators and professional enquiries

The BTU calculator offers an initial room-sizing estimate, not a measured engineering heat-load design or a guarantee of comfort, energy use or product suitability. Specialist premises, high ceilings, ventilation, exposed glass and unusual heat loads require assessment. Transport estimates also depend on the route, vehicle, load, access and confirmed quotation.

Finance, business startup, web-development and transport enquiries require a separate agreement on scope, fees and delivery. Submitting an enquiry alone does not appoint Solid to act or guarantee a particular financial, tax, registration or business outcome.

09. Independent providers, listings and reviews

For an independently listed technician or other provider, customers choose whom to contact and agree the scope, price, safety arrangements, payment and warranty directly with that provider. Solid is not a party to that separate contract unless it expressly sells or undertakes the work itself. Customers and providers are responsible for their own negotiations and checks; nothing here excludes Solid's responsibility for its own services, statements or legal obligations.

A paid-listing or blue-tick indicator denotes the listing or membership status described on the profile; it is not a guarantee of competence, identity, insurance or workmanship. Confirm certificates, references and suitability directly. Listing fees purchase the stated listing service, not a guarantee of leads or earnings. Listing periods and renewal arrangements must be agreed separately.

Reviews must reflect a genuine experience. Submit only photos or videos you have permission to share, without private identification, abusive material or unrelated content. Reviews may be moderated. A listing or review is not an endorsement of every claim made by its author.

10. Cancellations, disputes and applicable law

Our Returns & Refund Policy explains customer cancellations, faulty goods, unfulfilled orders and refund processing. Contact us first with your invoice and supporting details so we can investigate and propose a remedy. This does not restrict access to the Consumer Affairs Authority, an issuing bank, court or other available complaint process.

These terms are governed by applicable Sri Lankan law. Nothing excludes liability or a remedy that cannot lawfully be excluded, including mandatory consumer protections. If a term is unenforceable, the remaining terms continue to the extent permitted by law.

11. Website use and updates

Use the website lawfully and provide accurate information. Do not impersonate others, misuse shared links, bypass access controls, upload malicious material or access someone else's records without authority. Site availability may be interrupted for maintenance or technical reasons.

We may update these terms for future website use and orders. The date above identifies this version. Please retain the quotation, invoice and terms supplied for your own transaction.